She kept asking me to pay up and refused to listen to any explanations that the dispute was ongoing. She wanted the balance payment and she was trying to intimidate me all through. When she threatened to access my outgoing calls and call everyone on the list, I was exiting the station at Borivali and headed straight to the police station, where they filed a complaint under 504 and 506 against her.
Later in the evening, she made several calls asking why I made the police complaint and that she had only asked for my outstanding to be paid, and that such complaints will not stop her and to come to the court, etc.
I told her that the complaint was made specifically because she threatened to access my data. She confirmed that she would indeed make calls to everyone on my outgoing calls list and she stated that this was normal procedure.
On disconnecting, she kept redialling. It sounded personal. Stuff like “what will you do?” “If you want to use expensive services and don’t want to pay, then we will make sure you pay, no?” etc.
I had attempted several times to explain to her the details of the dispute around my bill. She wanted to have nothing to do with it. Said it in so many words. She wanted me to pay up. Bas, that is it. I explained that the latest call from Airtel’s corporate office in Delhi had promised to investigate the issue and would get back to me in two days… she wasn’t interested.
I explained to her that this style of talking was highly unprofessional and she was jeopardizing her job, because I would be complaining. She pretty much told me to do whatever I wanted to and it wouldn’t make any difference and to pay up.
|“||@Vidyut @airtel_presence Airtel has a broken process which they need to fixed.I rem’ber the war that I fought 2convert VPN 2 Broadband ..lol|
Apparently there is some system where companies sell their debt to private goons – obviously the woman was one of those. I think this is an extremely dangerous idea, because the woman sounded drunk on her own power and utterly unbothered about customers.
My father on the other hand has health issues, and these kind of menacing calls about your daughter for money are enough to get anyone scared. Is this really what we use your services for, Airtel? For our bills to be inflated and then to be thrown to predatory collectors?
Bottom line being, if Miss Psycho trips her sanity and ends up actually hurting me or my loved ones, will you, the phone service provider assume responsibility? My deal was with you when I booked the phone, not some enforcers of dubious legal status.
What is more, my complaint has officially escalated to the “legal department”. If this is Airtel’s legal department, I shudder to think what their less than legal department looks like.
|“||@anbujohn @Vidyut @airtel_presence we have precedence where ICICIBank_Care was fined 55lacs for hiring goons http://www.rupeetimes.com/news/car_loans/fine_of_rs_55_lakhs_slapped_on_icici_bank_for_using_goons_1157.html|
I don’t know if justice is possible on this nonsense. Frankly, the stages this thing has gone to, I am wondering if they are bothered about law at all. If you head honchos who spoke to me on phone are listening, please note, your corporate office is making committments your field offices can’t respect. What respect should I give you? Update: The woman called again this morning (25th July 2011) asking me why I didn’t come to court yesterday (Sunday!?!) and to pay the money and that she wouldn’t stop calling. Today, I was late speaking after answering the call, and she was in full spate of abuse. Full on. Disconnected. She called again. Switched off phone. Update: 19th Aug 2011 – Last few days, she has started calling up again.
Founder at Aam Janata
Vidyut has a keen interest in mass psychology and using it as a lens to understand contemporary politics, social inequality and other dynamics of power within the country. She is also into Linux and internet applications and servers and has sees technology as an important area India lacks security in.
Latest posts by Vidyut (see all)
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