Airtel Threats




The background to this story is when Airtel overbilled me, and refused to revise the bill. Then, they got me to pay Rs.2,500/- as settlement against a bill of 9k, but credited the amount against the outstanding and started demanding I pay the balance.

Now, things are taking a strange turn, where this woman is calling me up for money. She doesn’t sound like a call center employee/legal professional. She called the landline at my husband’s place, which I recently left.

My husband gave her my father’s number, and she called him and spoke of court cases and stuff till my father told me to pay her whatever she wanted, because he didn’t want trouble.

I was visiting my husband’s place to collect some important stuff, and I took my father’s phone with me so that I could speak with this woman.

She made some 10-12 calls at least. Redialling immediately after I disconnected, and demanding for money.

Whoever is wondering what the fuck this is about, read: The Airtel Update http://bit.ly/n5AqYL
Vidyut
July 23, 2011
Airtel thing has escalated. Woman threatened to call up all the people on my outgoing. Made 10-12 calls on my dad’s phone @airtel_presence
Vidyut
July 23, 2011
She scared the daylights out of my father with threats of court cases. He said, I’ll pay up, we don’t want to tangle @airtel_presence
Vidyut
July 23, 2011
I made a police complaint against her for harassment. Constant calls, taunting tone. Asked me to come to court tomorrow. @airtel_presence
Vidyut
July 23, 2011

She kept asking me to pay up and refused to listen to any explanations that the dispute was ongoing. She wanted the balance payment and she was trying to intimidate me all through.

When she threatened to access my outgoing calls and call everyone on the list, I was exiting the station at Borivali and headed straight to the police station, where they filed a complaint under 504 and 506 against her.

Made a complaint at the Borivali Police Station. They filed it under 504 and 506. Woman Sonia Singh calling from 61560810 @airtel_presence
Vidyut
July 23, 2011
Later in the evening, she made several calls asking why I made the police complaint and that she had only asked for my outstanding to be paid, and that such complaints will not stop her and to come to the court, etc.

I told her that the complaint was made specifically because she threatened to access my data. She confirmed that she would indeed make calls to everyone on my outgoing calls list and she stated that this was normal procedure.
On disconnecting, she kept redialling. It sounded personal. Stuff like “what will you do?” “If you want to use expensive services and don’t want to pay, then we will make sure you pay, no?” etc.
The woman sounds seriously “tu hai meri kiran” types. Now she called because I made the police complaint. @airtel_presence
Vidyut
July 23, 2011
@primary_red the @airtel_presence isn’t harassing me, the local Airtel collection goons are. Crazy woman making some freaky calls.
Vidyut
July 23, 2011
I had attempted several times to explain to her the details of the dispute around my bill. She wanted to have nothing to do with it. Said it in so many words. She wanted me to pay up. Bas, that is it. I explained that the latest call from Airtel’s corporate office in Delhi had promised to investigate the issue and would get back to me in two days… she wasn’t interested.
I TOLD her that chaps in Delhi were supposed to revert to me in 2 days. She wouldn’t listen at all. @airtel_presence
Vidyut
July 23, 2011
@primary_red harassment. yes. More scary, she didn’t give a fuck that the Delhi people were looking into the dispute @airtel_presence
Vidyut
July 23, 2011
I explained to her that this style of talking was highly unprofessional and she was jeopardizing her job, because I would be complaining. She pretty much told me to do whatever I wanted to and it wouldn’t make any difference and to pay up.
@primary_red quite insane. It was sounding increasingly personal. @airtel_presence
Vidyut
July 23, 2011
@Vidyut @airtel_presence Airtel has a broken process which they need to fixed.I rem’ber the war that I fought 2convert VPN 2 Broadband ..lol
romeokardong
July 23, 2011
It’s not just “stately avenues” of Delhi that are lost in daydreams but also our cheerleading commentariat & our irresponsible opposition
primary_red
July 23, 2011
Apparently there is some system where companies sell their debt to private goons – obviously the woman was one of those. I think this is an extremely dangerous idea, because the woman sounded drunk on her own power and utterly unbothered about customers.

My father on the other hand has health issues, and these kind of menacing calls about your daughter for money are enough to get anyone scared. Is this really what we use your services for, Airtel? For our bills to be inflated and then to be thrown to predatory collectors?
Bottom line being, if Miss Psycho trips her sanity and ends up actually hurting me or my loved ones, will you, the phone service provider assume responsibility? My deal was with you when I booked the phone, not some enforcers of dubious legal status.
@primary_red that explains why she didn’t sound callcenterish. lol… so THIS is the legal dept O_O rental goons! @airtel_presence
Vidyut
July 23, 2011
What is more, my complaint has officially escalated to the “legal department”. If this is Airtel’s legal department, I shudder to think what their less than legal department looks like.
When they defrauded money from me the last time, they called themselves the legal dept. figures. #fuckyouairtel
Vidyut
July 23, 2011
@Vidyut diff 2 explain but their departments function almost independently. Cust care,billing,finance are world of their own #fuckyouairtel
moneybloke
July 23, 2011
So @airtel_presence updates problem somewhere. Corporate guys call up one one end, goons the other. Good cop, bad cop. Pay up #fuckyouairtel
Vidyut
July 23, 2011
@anbujohn @Vidyut @airtel_presence we have precedence where ICICIBank_Care was fined 55lacs for hiring goons http://www.rupeetimes.com/news/car_loans/fine_of_rs_55_lakhs_slapped_on_icici_bank_for_using_goons_1157.html
customerpain
July 23, 2011
@Vidyut they deductd money from me fr unsolicited,unavailed services.i threatend them dat I will go to consumercourt.they returned my mony
Kuckoo54
July 23, 2011
So my question right now is who the fuck runs Airtel? The goons calling me, the folks in Delhi who called me, or who? @airtel_presence
Vidyut
July 23, 2011

I don’t know if justice is possible on this nonsense. Frankly, the stages this thing has gone to, I am wondering if they are bothered about law at all.

If you head honchos who spoke to me on phone are listening, please note, your corporate office is making committments your field offices can’t respect. What respect should I give you?

Update: The woman called again this morning (25th July 2011) asking me why I didn’t come to court yesterday (Sunday!?!) and to pay the money and that she wouldn’t stop calling. Today, I was late speaking after answering the call, and she was in full spate of abuse. Full on. Disconnected. She called again. Switched off phone.

Update: 19th Aug 2011 – Last few days, she has started calling up again.

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About the Author

Vidyut
Vidyut is a blogger on issues of National interest. Staunch advocate of rights, learning and freedoms. @Vidyut

24 Comments on "Airtel Threats"

  1. Airtel is a cheat company. Had a horrible experience with them, I came to bangalore from Delhi for my job and asked them to terminate my internet connection. They didn’t cut the connection for 4-5 months and kept sending bills even though I asked them to cut it and there was no one at my home who used system. After calling multiple times and talking to so called “senior representatives” at customer care and multiple assurances, line was never cut. I paid bills for couple of months but after that talked to customer care who assured me my bill will be cancelled. And look at their audacity, later they send me a notice that if I dont pay my bill within few dys, I will be taken to court and they will report me for bad credit history. Had to leave for US so didn’t had time for mess but that was last time Airtel for me.

    Many so called representatives in Indian private companies are just English speaking dehatis with no sense of professionalism.

  2. Airtel is a cheat company. Had a horrible experience with them, I came to bangalore from Delhi for my job and asked them to terminate my internet connection. They didn’t cut the connection for 4-5 months and kept sending bills even though I asked them to cut it and there was no one at my home who used system. After calling multiple times and talking to so called “senior representatives” at customer care and multiple assurances, line was never cut. I paid bills for couple of months but after that talked to customer care who assured me my bill will be cancelled. And look at their audacity, later they send me a notice that if I dont pay my bill within few dys, I will be taken to court and they will report me for bad credit history. Had to leave for US so didn’t had time for mess but that was last time Airtel for me.

    Many so called representatives in Indian private companies are just English speaking dehatis with no sense of professionalism.

  3. Hello,

    i am in Bangalore, for an inflated
    bill of Rs.5000 against my mobile no: 9871305734, Airtel has sent goons
    at my parents place in Delhi — They are there now — 
    11am-Saturday-2012, my parents are old and sick, they have nothing to do
    with my bill. They are almost on knife point. I told them to mail me
    the bill so that i can chk and pay from here in Bangalore. They insist
    that i pay the bill within 30mins, my parents are being threatened and
    abused. I have been holding this number for the last 9 years.

    I am in a very scandalous condition.

    The goon is on : 9810064972.

    Need help ASAP.

    Plz.

    Vijay

    08285311416.

     

  4. Hello,

    i am in Bangalore, for an inflated
    bill of Rs.5000 against my mobile no: 9871305734, Airtel has sent goons
    at my parents place in Delhi — They are there now — 
    11am-Saturday-2012, my parents are old and sick, they have nothing to do
    with my bill. They are almost on knife point. I told them to mail me
    the bill so that i can chk and pay from here in Bangalore. They insist
    that i pay the bill within 30mins, my parents are being threatened and
    abused. I have been holding this number for the last 9 years.

    I am in a very scandalous condition.

    The goon is on : 9810064972.

    Need help ASAP.

    Plz.

    Vijay

    08285311416.

     

  5. Same experience with Airtel. Had a torrid time yesterday. Had never thought of Airtel in this light. Will never ever take an airtel connection in future or recommend it to friends.

  6. Same experience with Airtel. Had a torrid time yesterday. Had never thought of Airtel in this light. Will never ever take an airtel connection in future or recommend it to friends.

  7. So, did they stop bugging finally or are they still harassing you?

  8. So, did they stop bugging finally or are they still harassing you?

  9. Krishna Haresamudram | September 12, 2011 at 5:07 pm | Reply

    Hi Vidyut,

    Almost similar problem here ..

  10. Krishna Haresamudram | September 12, 2011 at 5:07 pm | Reply

    Hi Vidyut,

    Almost similar problem here ..

  11. Hi, this is really horrible! I am shocked at the kind of shit Airtel is giving you. I mean being in service industry, how can they resort to such things! They really need to be taught a lesson. You should definitely file a case in consumer court. I don’t have much knowledge but I am sure there must be other legal ways to handle harassment of this kind and you should take recourse to them. Nobody deserves this kind of treatment!

  12. Hi, this is really horrible! I am shocked at the kind of shit Airtel is giving you. I mean being in service industry, how can they resort to such things! They really need to be taught a lesson. You should definitely file a case in consumer court. I don’t have much knowledge but I am sure there must be other legal ways to handle harassment of this kind and you should take recourse to them. Nobody deserves this kind of treatment!

  13. Not sure if this will be of any help in harassment cases, but please do check – they have worked in civil cases I think – http://www.akosha.com/

  14. Not sure if this will be of any help in harassment cases, but please do check – they have worked in civil cases I think – http://www.akosha.com/

  15. Deepa Bharti | July 25, 2011 at 12:21 pm | Reply

    Hey Vidyut…..
    May be this might give you some ideas 
    http://www.consumercourt.in/mobile-services/19787-harrasment-airtel-legal-department-some-other-unknown-unrelated-users-bills.html

    in this a few people have posted their troubles with airtel on consmer court forum and Airtel people have taken notice….
    Moreover you can drop a strong email at this address… airtelpresence@airtel.in Just give it a shot….

  16. Deepa Bharti | July 25, 2011 at 12:21 pm | Reply

    Hey Vidyut…..
    May be this might give you some ideas 
    http://www.consumercourt.in/mobile-services/19787-harrasment-airtel-legal-department-some-other-unknown-unrelated-users-bills.html

    in this a few people have posted their troubles with airtel on consmer court forum and Airtel people have taken notice….
    Moreover you can drop a strong email at this address… airtelpresence@airtel.in Just give it a shot….

  17. This is horrible! Yep consumer courts do work! People I know have used it. There is that government ad on TV about filing complaint online. Can’t remember the name and url. Will post if I see it again.

  18. This is horrible! Yep consumer courts do work! People I know have used it. There is that government ad on TV about filing complaint online. Can’t remember the name and url. Will post if I see it again.

  19. they did the same to me for their DTH.took money and still said i didnt pay.but i made them resume the service w/o paying a single extra buck! i have seen these ppl fear the word consumer court.The magic phrase worked wonders for vodafone too! and NO,i didnt actually go to the consumer court.i just said that fine i will meet u there.

  20. they did the same to me for their DTH.took money and still said i didnt pay.but i made them resume the service w/o paying a single extra buck! i have seen these ppl fear the word consumer court.The magic phrase worked wonders for vodafone too! and NO,i didnt actually go to the consumer court.i just said that fine i will meet u there.

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