A friend wanted to know information on how to complain about rickshaws refusing to take fares, overcharging or otherwise providing improper service. Found several different kinds of information from different sources, compiling here. Use what works, if something doesn’t work, let me know, so I can take it out.
In all cases, complaints should mention details – auto’s registration number, the time of taking the rickshaw, details of auto fare, the distance commuted, locations, date, time, nature of complaint. Also include your full name, address, and telephone number. Keep a copy of the letter and the complaint number.
Commuters can call at 22051414 or 27492828 (PCMC) or email email@example.com. Commuters can also send their MMS pictures at 9420218338. Says this old article from March 2009. It is unknown if these numbers and email are still valid, but it is worth a shot. At least one or two options may be working…
A blogger had shared in October last year that you can send an SMS to 59994 with “RTO Pune + Vehicle Number + grievance” or email the same to RTO Offices in Pimpri and Chinchwad at MH12@mahatranscom.in and MH14@mahatranscom.in respectively. With this logic, knowing codes for other areas may make emailing them possible too.
Or you can call the Toll Free Number 1800 233 0012 – An article in Pune Mirror on the 24th Jan this year said that the number was redirecting to non-working numbers, but the same article quotes a police official confirming the number and suggesting that it may be a temporary problem. So this is a very good bet, since it comes from two sources, and the most recent source I found confirms this number. Plus it is toll free. What do you have to lose?
This article from December last year in the Times of India (still less than a year since then) says that Complaint books will be available with police naiks and senior ranked officers, so complaints can be booked “on the spot” (uh… if you have trouble with a cop on the spot, you have bigger trouble than a bad driver… but hey, you can catch hold of the first one you find and file)
This is it. I hope it is useful. If you try any of these options, and it works, or doesn’t work, let me know, so that I can add confirmed, or take out non-working info accordingly 🙂
Cheers to hassle free rickshaw rides!