MTNL Triband Scam?

MTNL Triband is cheap, easy to set up, and reasonably reliable when all you do is surf. When you end up downloading a lot of data, you find that there is much to discover on the front of getting what you pay for. I just tested the regular speed I get on my modem, and it turned out to be 100kbps. No wonder my MTNL connection always seemed slow. And no, it wasn’t any slower than usual when I tested. Was running normally for it.

Now, the thing is, I have never paid for a slow connection as such. One of the main reasons for signing up for Triband was MTNL’s clear statement that cable internet providers provide speeds less than 256kbps, and speeds under 256kbps don’t qualify as broadband.

SO I signed up for 512kbps, and when it still seemed slow, upgraded to 1mbps Still, no change in performance. At which point, I tested the speeds I was actually getting. My modem shows 256kbps, while any online test shows around 100 +/- 5. So where is all this money I’ve paid MTNL for 4 years gone?

Apparently, I’m not the only one. Almost every person, regardless of what plan they choose seems to begin from slow speeds and it takes complaints about slow speeds to get them to raise your limits to what you paid for. Out of 17 people I spoke with, only 3 began their internet connections with the speeds they paid for. 4 of them complained about slow speeds a couple of times, and it was increased. 1 has a recurring problem with speed on a connection that should give him 512kbps. He complains, it goes up, and is slow again after some days. 6 others with the 512kbps night unlimited plan had never checked the speeds they got since they mostly used them for surfing and downloading when they were sleeping, but on my insistence checked and were angry to discover that they were not even getting half the speed the plan charges them for. The others were miscellaneous cases with complicated stories of plan changes/problems and not much relevant to speed.

My husband thinks I should go to the consumer courts. However, the problem with this is that consumer courts would like you to first approach MTNL, at which point they readily increase your speed – so then you don’t really have a complaint left for the court.

What I am looking at is this default “setting” that cheats people on a regular basis till they complain. If their billing system can refer to their records of my plan and bill according to that, why can’t their speed system refer to the same plan and provide according to that?

In MTNL’s own words, they are not providing a broadband service, since their speeds are not exceeding 256kbps.

Oh, they have the capacity – I’ve seen lightening fast MTNL connections. Incredible speeds, and real value for money. The thing is, you have to not just pay for it, but make sure that you test the speed you get and insist that they give you what you paid for.

What would be the electricity bill for the additional usage of the computer when my downloads took over 5 times the time they should for over 3 years? Who compensates me for this? Maybe we need a PIL.

Posted in: Uncategorized

11 Comments

  • Casino Slots

    January 13, 2013 at 2:05 am Reply

    Sources…

    Here are some of the sites we recommend for our visitor…

  • slimlida

    January 12, 2013 at 10:34 pm Reply

    Check this out…

    The information mentioned in the article are some of the best available…

  • visit website

    January 9, 2013 at 5:23 pm Reply

    … [Trackback]…

    […] Informations on that Topic: aamjanata.com/mtnl-triband-scam/ […]…

  • Maximize your Profits

    January 5, 2013 at 7:50 am Reply

    Online Article…

    Every once in a while we choose blogs that we read. Listed underneath are the latest sites that we choose…

  • Business Growth

    January 5, 2013 at 7:47 am Reply

    Great website…

    please visit the sites we follow, including this one, as it represents our picks from the web…

  • ofh8w709hbf7u49y-9tyh4

    January 4, 2013 at 11:04 am Reply

    Sites we like…

    the time to read or visit the content or sites we have linked to below the…

  • lida

    December 23, 2012 at 9:33 pm Reply

    So cool…

    The information mentioned in the article are some of the best available…

  • fsgb80v7cbwe

    December 23, 2012 at 3:47 am Reply

    Websites we think you should visit…

    we like to honor many other internet sites on the web, even if they aren’t linked to us, by linking to them. Under are some webpages worth checking out…

  • Bhanu Pratap

    January 31, 2010 at 10:48 am Reply

    MTNL is a sister concern company of BSNL and comes under Central Govt… The customer base of MTNL is nearly 5.92 million. And from past few years the graph is going down even if the Indian Govt. is spending too much of huge amount to uplift the customer base, but still the graph is going down and the main reason is their “GREAT SERVICES”. The MTNL lineman don’t have enough idea to configure even a modem and to solve a single complaint they take nearly 1 month or more because the don’t have enough workforce and the coverage area is very big. And when you see the MTNL exchange you become shocked to see their exchange, made of HUWIA equipments, and when you see the AIRTEL exchange you will find Ericson equipments just because the cost of HUWAI equipments are nearly half then Ericson.
    Basically they have two type of exchange one is for 256 Kbps and one for above 256Kbps, if you buy plan for above 256 then you may get good response because for that only they use Ericson exchange.
    I don’t know why the Govt. change the plan to get more customer and spend a huge amount in ads, the salary of lineman is nearly 15000/-, I think this is a total waste. Customers are very much frustrated from MTNL. If you visit the MTNL exchange you will find many customers shouting on the Area Manager. MY personal experience with MTNL was pathetic and now I switched to another services provider and now I am very much satisfied.

  • Bhanu Pratap

    January 31, 2010 at 10:48 am Reply

    MTNL is a sister concern company of BSNL and comes under Central Govt… The customer base of MTNL is nearly 5.92 million. And from past few years the graph is going down even if the Indian Govt. is spending too much of huge amount to uplift the customer base, but still the graph is going down and the main reason is their “GREAT SERVICES”. The MTNL lineman don’t have enough idea to configure even a modem and to solve a single complaint they take nearly 1 month or more because the don’t have enough workforce and the coverage area is very big. And when you see the MTNL exchange you become shocked to see their exchange, made of HUWIA equipments, and when you see the AIRTEL exchange you will find Ericson equipments just because the cost of HUWAI equipments are nearly half then Ericson.
    Basically they have two type of exchange one is for 256 Kbps and one for above 256Kbps, if you buy plan for above 256 then you may get good response because for that only they use Ericson exchange.
    I don’t know why the Govt. change the plan to get more customer and spend a huge amount in ads, the salary of lineman is nearly 15000/-, I think this is a total waste. Customers are very much frustrated from MTNL. If you visit the MTNL exchange you will find many customers shouting on the Area Manager. MY personal experience with MTNL was pathetic and now I switched to another services provider and now I am very much satisfied.

  • Chetan

    December 12, 2009 at 11:37 am Reply

    I share your agony, MTNL is still instone age where customer service is concern, Following is the transcript of my attemp to get some help to get the broadband speed. I am paying for.

    1. Called 1504, instructed to dial 3 for online help (Impressive I thought), I was kept on hold for 10 min and disconnected.

    2. Dialed 1504, No response.

    3. Dialed 1504 (I must be desperate). A lady answered, I described my problem politely, she too politely mentioned that she cannot do anything and adviced me to call Prabhadevi disconnected (No Prabhadevi no. provided).

    4. Dialed 197 to get Prabhadevi no. The no given: 2431-8730

    4 Dialed 2431-8730, No Response.

    5. Dialed 1504, hoping another Cust Serv Exec would answer and help me. Another lady-same advice to call Prabhadev. but manage to get nos. 2433-1175, 2593-2880 and 1500.

    6. Dialed 2433-1175, No Response.

    7. Dialed 2593-2880, No Response.

    8. Dialed 1500 A lady answers the call, I narrate my problem and in response get 3 more nos. 2432-9308, 2436-1221 and 2432-9565.

    9. Dial 2432-9308, 2436-1221 and 2432-9565 No response.

    10. Dial 1504, to let out my steam, A guy answers, I again
    recite my problem. He says he cannot help and just hangs up.

    I give up.

Post a Comment

Contact information || Privacy information || Archives