MTNL Triband is cheap, easy to set up, and reasonably reliable when all you do is surf. When you end up downloading a lot of data, you find that there is much to discover on the front of getting what you pay for. I just tested the regular speed I get on my modem, and it turned out to be 100kbps. No wonder my MTNL connection always seemed slow. And no, it wasn’t any slower than usual when I tested. Was running normally for it.
Now, the thing is, I have never paid for a slow connection as such. One of the main reasons for signing up for Triband was MTNL’s clear statement that cable internet providers provide speeds less than 256kbps, and speeds under 256kbps don’t qualify as broadband.
SO I signed up for 512kbps, and when it still seemed slow, upgraded to 1mbps Still, no change in performance. At which point, I tested the speeds I was actually getting. My modem shows 256kbps, while any online test shows around 100 +/- 5. So where is all this money I’ve paid MTNL for 4 years gone?
Apparently, I’m not the only one. Almost every person, regardless of what plan they choose seems to begin from slow speeds and it takes complaints about slow speeds to get them to raise your limits to what you paid for. Out of 17 people I spoke with, only 3 began their internet connections with the speeds they paid for. 4 of them complained about slow speeds a couple of times, and it was increased. 1 has a recurring problem with speed on a connection that should give him 512kbps. He complains, it goes up, and is slow again after some days. 6 others with the 512kbps night unlimited plan had never checked the speeds they got since they mostly used them for surfing and downloading when they were sleeping, but on my insistence checked and were angry to discover that they were not even getting half the speed the plan charges them for. The others were miscellaneous cases with complicated stories of plan changes/problems and not much relevant to speed.
My husband thinks I should go to the consumer courts. However, the problem with this is that consumer courts would like you to first approach MTNL, at which point they readily increase your speed – so then you don’t really have a complaint left for the court.
What I am looking at is this default “setting” that cheats people on a regular basis till they complain. If their billing system can refer to their records of my plan and bill according to that, why can’t their speed system refer to the same plan and provide according to that?
In MTNL’s own words, they are not providing a broadband service, since their speeds are not exceeding 256kbps.
Oh, they have the capacity – I’ve seen lightening fast MTNL connections. Incredible speeds, and real value for money. The thing is, you have to not just pay for it, but make sure that you test the speed you get and insist that they give you what you paid for.
What would be the electricity bill for the additional usage of the computer when my downloads took over 5 times the time they should for over 3 years? Who compensates me for this? Maybe we need a PIL.