The recent saga with trying to recharge my datacard with MTNL. For a fabulous service and fabulous price, they have a talent for making things repulsive through sheer lack of interest in whether they have customers or not.
Here is a series of tweets from my recent visit to MTNL. Practical problems undermining an outstanding offering.
“ Oh great. MTNL won’t recharge online. Exchange won’t accept card. No ATM nearby. Then their system won’t recharge either. Summary of today.
“ Oh yes. Nearest ATM 10 min away doesn’t have money.
“ http://post.ly/31Mf0 – The view on entering our gate today.
“ Anyone using 3g from mtnl? How do you recharge?
“ So I am standing here for the second day in a row in the very spacious MTNL exchange in parle. Nobody home on counter.
“ http://post.ly/31jFN – Busy MTNL office on tuesday morning. This is the vile parle east exchange.
“ http://post.ly/31jGS – Er… People busy at work on tuesday morning.
“ http://post.ly/31jHe – Waiting for some attention here!
“ No wonder MTNL exchanges are so spacious. People accumulating slowly. Nice seats to sit on. Air conditioning. Be comfortable folks!
“ http://post.ly/31jPY – People waiting for someone to come to work. MTNL vile parle.
“ If MTNL could get employees to work, they would beat competition hollow.
“ Is this not corruption to take a salary for work you don’t do just because you are a govt employee?
“ We need protests for non working govt employees to be fired so that the unemployee can get a chance.
“ There are govt employees settled abroad with jobs and green cards. Many people on paper, few actually working.
“ What is this nonsense that govt employees can’t lose their jobs? At most get transferred. Make it someone else’s problem.
“ We need a movement for getting empty salaries fired.
“ @Vidyut In fact there pay and allowances should be tied to their performance in their districts / responsibility areas.
“ The govt could earn much more profit if redundant employees were fired and services excellent to match prices.
“ Sick part is many of these probably happily marched to support anna.
“ Employees who keep govt jobs without coming to work should be fined compensations or arrested.
“ In other news I went and got a receipt for the second hand phone I had purchased. For proof that I had purchased it.
“ What can be done about rickshaws refusing fares?
“ There should be a way to set up RTO stings for public transport like rickshaws and taxis refusing passengers.
“ Maybe we should shoot and upload clips of drivers refusing with number plates when they pass and file complaints.
“ Now again at MTNL. Women talking with each other ‘Printer is not working. How do I give her a receipt?’
“ Finally recharged. Now on bill :p Waiting while they fix printer.
“ The fun part of 6 months unlimited mobile 3g with MTNL. They send you a message per minute that your balance is low! Hello!