Recently, I created a current account with HDFC bank for my business – Wide Aware. Its convenient. Yes, but there are some problems people might want to watch out for when it comes to HDFCNetbanking.
Using the Netsafe account for online purchases is a prime example. What basically happens with this is that you purchase a Netsafe card which is a one time thing and use the data from that card to do your shopping, so that you don’t end up sharing your real card details.
Great! Now comes the glitch. You need to put a maximum limit on your card. The maximum limit is debited from your account!!! Not your purchase amount. Your balance statement shows the purchase of a Netsafe card rather than your actual purchase. So, if like me you use it to activate your Paypal account and put a generous limit on your card in your ignorance, what you get is a loss of Rs.1000/- (for example) with the added pain that you can’t activate your account, because the 4 digit code that you should get will not come into your bank statement at all.
I see this as a horrible service, since no one tells you that the maximum limit you put on your card is going to get indefinitely debited from your account. Its 44 days since I made the payment, and I have yet to see any kind of refund of the balance. How’s that for a reliable banking experience?
I have phones the bank 4 times about this. The first time, I was told that it takes a month from the purchase for the Netsafe balance to return to the account. Then I called after the month was over. Their computers were down. Then I called again. They said they would look into it. Then I called again and was told that the baking executive would get back to me within a day or two. It has been a week since that. I have also used their contact form to email them about this, and have received a nice email of thank you for contacting them and their representative will get back to me.
I am now in the process of wondering if its worthwhile to bother with this any more or should I simply shut down my account and approach consumer courts? Wouldn’t this be fraud?
So folks, big banking names are not necessarily more reliable with your money. Be careful with your hard earned money even when it is in the bank.
It tool almost a month, but my balance WAS refunded.
Wisetechie has shared this link and information:
When does the source account get debited – at the time of creation of NetSafe Card or at the time of purchase payment ?
The amount gets debited at the time of creation of the NetSafe Card.
What happens if I do not use the NetSafe Card at all or if I use only part of the NetSafe Card amount?
For a completely unused NetSafe card created from your Credit Card, the amount is credited back at end of validity period. For Netsafe cards created from your Debit Card, the amount will be credited back in 3 working days to the source account.
In case the NetSafe Card was partially utilized, the balance amount gets credited to the source account within 7 days (for Netsafe Card created from Credit card) or at the end of 35 days (for Netsafe card created from Debit Card) from the date of transaction.